At SecretNest Nepal, we aim to ensure a smooth and transparent refund process while maintaining strict hygiene standards for our products.
Refunds are only applicable under the following conditions:
The product received is damaged, defective, or incorrect
The return request is made within the allowed time frame
The item is unused, unopened, and in original packaging
For hygiene reasons, opened or used products are not eligible for refunds.
Customers must report issues within 24 hours of delivery
Proof such as clear photos or videos is required
Our team will verify and approve the request after inspection
SecretNest Nepal reserves the right to reject refund requests that do not meet the required conditions.
Refunds will be processed using one of the following methods:
Original payment method (for prepaid orders)
Bank transfer or digital wallet (for Cash on Delivery orders)
Store credit (if preferred by the customer)
Refunds are initiated after the returned item is received and inspected
Processing time: 5–7 business days after approval
Delays may occur depending on banking or payment service providers.
Shipping charges are non-refundable unless the refund is due to our error
If the return is due to a defective or incorrect product, SecretNest Nepal will cover the return shipping cost
If an order is canceled before shipment, a full refund will be issued
Once the order has been shipped, refunds are not applicable unless it meets return eligibility
Refunds will not be provided in the following situations:
Product has been opened or used
Request is made after the allowed time period
Damage caused by misuse or mishandling
Change of mind after delivery
To request a refund, please contact our support team with your order details and issue description through our official communication channels.
