No. Your privacy is completely protected.
All orders are shipped in plain, unbranded packaging with no product details or store name mentioned on the outside. From the outside, it looks like a normal package.
Only basic delivery information such as your name, address, and phone number will be visible.
There will be no mention of product type or contents anywhere on the package.
No. Delivery partners are not informed about the contents of your package.
Your order is handled professionally and privately at every step.
Yes. We follow strict privacy and security practices:
- Discreet packaging
- Confidential data handling
- Secure payment options
- Professional delivery process
Your information and order are fully protected.
Yes, we offer Cash on Delivery across most locations in Nepal.
You can place your order and pay only when you receive it.
The package does not reveal any product details.
Even if someone else receives it, they will not be able to identify what is inside.
This depends on the delivery partner’s policy.
In most cases, packages cannot be opened before payment. However, you can contact our support team if you need assistance or assurance before ordering.
Delivery usually takes:
1–2 days inside Kathmandu
2–4 days outside Kathmandu
Timelines may vary depending on location and logistics conditions.
If your order is damaged, defective, or incorrect:
- Contact us within 24 hours
- Share photos or videos as proof
We will arrange a replacement or refund after verification.
Due to hygiene and safety reasons:
- Returns are only accepted for unused and unopened products
- Opened or used items cannot be returned
We recommend checking product details carefully before ordering.
Yes. Your data is kept strictly confidential.
We do not share, sell, or misuse your personal information under any circumstances.
We only contact you if necessary for order confirmation or delivery coordination.
No unnecessary or uncomfortable calls will be made.
Yes. Our products are selected with quality and safety in mind.
We recommend following usage instructions provided with each product.
Yes, orders can be canceled before they are shipped.
Once shipped, cancellation is not possible.
We are built on three core principles:
- Complete privacy and discretion
- Reliable product quality
- Secure and professional service
Our goal is to provide a safe and comfortable shopping experience for every customer.
